Like toothpaste in a tube, once you click “Send” on an Email you can’t get it back. Ever type an Email that is disparaging to another person or company and then accidently sent it to that person or company? Well, I have never done that one to that degree, but I just had it done to me. After my initial anger, disbelief, and short bout of depression (lasted about 30 minutes), I began to analyze the situation.
I, of course, used the situation to my advantage but I delved even further. The sheer devastation that this could or may have presented to thier company caused me to pause and wonder how this could have been prevented from the senders stand point. I do not want my snap emotional responses to end up like this persons. So, I analyzed every word and punctuation. Then I analyzed day and time of email and the situation. The email was sent early in the morning on a monday apparently after a business trip. I believe it was a business trip because the auto reply was the same for other people I included on the original email. The original email was an attempt to get a response for someone, anyone because voice mails and email went unanswered.
I was angered because I was referred to as a GUY and they did not even use my position or name. I was also portrayed as a desperate vendor trying to retain a client (partly true, but my client asked us to get involed anyway and they knew this). What threw me into depression was the fact that I was referred to as an “pain” and it was also intimated that we were already the “old” vendor. Very hurtful email if sent to the wrong person, which it was.
I have been trying to think of what I did wrong (very common thing to do if you truely care about others) and could not think of one. I only called and emailed two to three times in a two month period! So, I began to think of this persons situation and how did they get to the point of getting up all over me. For starters, it was a Monday. Enough said about that, but I do know many people who like Mondays. He must of had a ton of email being gone at some trip for several days and that can be a daunting task to get through all of them. When in that situation people tend to delegate and task out stuff as much and fast as possible with little attention to detail (inter office detail can be worked out later, just get through them all). The person the email was intended for was also on the same business trip. So I imagine this was a buddy to buddy type of communication lacking tact and compassion of any type.
Because I was trying to solicit a response, I had used some strong language as to competence and intent with a soft finish opening a door for communication. This approach obviously worked, just not the way I would have wanted it to work. How this works for me is that the person who was trying to throw me over the bridge are trying to gain my client (we are not in the same industry but we compliment each other). This could have been a good situation to learn from each other how to best work for the client. I do not believe this person has done a very good job for thier company because they apparently do not value the client more than they value themself. Someone who can so easily disregard a positive potential will rarely have the advantage – in anything. My guess is that this person has lost many opportunities that they do not even know about.
In conclusion, if this person would have responded in a honest, humble fashion I would not have ratted him out to the client. I may still have to work with them and I am sure there are great people in that company, but I will be wary until I see evidence to the contrary. When you come in on mondays and after a vacation or business trip, have a couple cups of coffee, talk to a few coworkers about your trip or weekend and laugh a little before you settle into catching up on email. You’ll have a better chance of doing it from a happy, grateful heart.
Thank God that was not me who sent the email (wouldn’t happen though, I have a happy heart)!
And you know, I have still not heard back from them and they know they sent it to the wrong person because I told them so. If it was me, I would falling all over myself to fix this one.